The Role of Refund Policy and Complaint Response Time in Determining Customer Satisfaction and Repurchase Intent

In the current retail environment, companies must maintain competitiveness by satisfying their customers and creating loyalty.Companies now need to have a process for handling complaints in order to optimally respond to consumers.In this study, the authors examine the refund policy employed by the firm as well as the complaint response time to stud

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Inferring Causal Direction From Multi-Dimensional Causal Networks for Assessing Harmful Factors in Security Analysis

In many scenarios of security analysis, Bayesian methods are often used for assessing harmful factors like attacks, as JACKET Bayesian causal model can estimate or predict the effect from the observed factors.To distinguish which ones are direct or significant causal (harmful) factors to the target systems, we often need to calculate a (local) caus

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